When we started this blog, I wanted it to be a place where we could provide information to other divers. I knew that if I wrote a poor review of a dive operator, it could generate some heat but it could also be beneficial to those reading it. I reviewed Scuba Explorers and said they were OK but not spectacular and listed a couple of reasons for doing so. Charlie, the owner, commented on my review and I want to post it here so everyone can see it. I feel if he enacts the measures he says he will in the comment, then the blog will have served its purpose in being a knowledge centre for all divers, whether dive shop owners or dive master or divers.
He said:
Scuba Explorers and Tenggol Island Beach Resort are totally independent identity. The rates, both for diving and resort stay are predetermined by the resort and the operator Scuba Explorers have no say what so ever. Scuba Explorers cannot provide any discount with out consciences (consent) form the resort office form KL.
Scuba Explorers is starting out another operation in Pulau Tenggol independently, at a different resort at Tenggol Resort, Pulau Tenggol. The accomodations are also basic but at a cheaper rate and better customer service.
Although Scuba Explorers will still help out in Tenggol Island Beach Resort initially and on special request later on.
You can check out Scuba Explorers web page at http://www.scubaexplorers.com.my . The web site will also tell you how to get there.
2007 rates will be out soon.
I do ask this question, "If the resort and dive shop are "totally independent", then why can you not offer discounts unless the resort gives you permission?" Is this a common contract agreement because other dive shops have given discounts to divers.
We wish your new shop success and if you want specifics on how customer service can be upgraded, feel free to email.
